HELP – Shipping

SHIPPING OVERVIEW

Under 250 lbs, shipping from the US to a US location is quoted from UPS in real-time based on weight and delivery location, along with a 2.5% handling surcharge from the manufacturer. Under 250 lbs, shipping from Bulgaria to the US is quoted at $1.80/lb plus a flat $100 handling fee (Delivered Duty Paid). All orders over 250 lbs are quoted after the order is placed in order to ensure an accurate quote and maximize savings via freight providers.

If your order is over $1500 or you are not in the Continental US please contact us for a ship quote and any additional discounts you may be eligible for. Hardware does not ship free unless it is purchased with the "Yes Hardware" option on your hold sets. If you order additional hardware alongside your hold order, please contact us to make sure you're getting the best price.

We can provide hardware for European-produced sets, but it will be shipped separately from our US office as we provide standard hardware to fit US t-nuts. If you are making a large order (over 5k) of European holds, contact us for further discounts.

If you are in another country you can order from both of our manufacturers through your distributor, who you can find on this page--Setter Closet International Orders. Distributor pricing varies by country and depends on many factors including shipping, conversion rates, import, and taxes. Distributors often offer their own discount structures, so please contact them for details. If your country does not have a distributor please contact us for help.

ORDERS TO HI, AK AND INTL

If you are ordering to the UK, Europe, Asia, New Zealand, or Australia, please see this page: Kilter International Orders

Canada - order through your distributor kaleb@kiltergrips.com or order on our website. European-produced holds will work the same as for US customers in that they are pre-discounted and shipping will be charged at checkout. For US-produced holds, after you check out we will get a discounted ship quote and contact you to confirm or cancel. If you check out with a mix of holds from different manufacturers we will still contact you for the shipping cost of your US-produced portion. Your order will come up as .01¢ shipping when you check out, and we will contact you with the ship cost after the fact. Due to how our website and International shipping quotes work, this is the best way for us to get you the cheapest ship cost to Canada that we can.

Alaska/Hawaii - If you are in Hawaii or Alaska and are ordering US-made (Aragon) holds, check out and we will calculate your ship cost and contact you with a quote to confirm or cancel. We cannot ship free but we will get you a discounted ship cost. Shipping will be based on standard UPS rates. We will contact you to confirm the shipping costs prior to finalizing your order.

International - If you are anywhere else please email Kiel at holds@kiltergrips.com or Griffin at griffin@kiltergrips.com and we'll help you out!

COMBINED SHIPPING

Kilter, Haptic, Union, F-Bloc, Element Earth and Urban Plastix can all ship together from Aragon in the US and Composite-X in Europe. Just let us know and we’ll work with them to get you the best deal we can on shipping for your order.

We are also happy to co-ship from these manufacturers with other brands as long as the orders are ready around the same time and the other brands agree to co-ship.