Order FAQs

Don’t hesitate to contact us with any questions. If you would like recommendations or assistance or prefer to order through a rep instead of via website we are happy to help you out – please email us.

WEB ORDERS

Web orders of Aragon (US-produced) holds ship free to Continental US addresses. If your order is over $1000 or you are not in the Continental US, please contact us for a ship quote and any discounts you may be eligible for.

Web orders of Composite-X (European-produced) holds will be charged shipping BUT the prices are automatically discounted to gym price so your initial cost is lower. If you are making a large order (over 5k) of European holds, contact us for further discounts.

PRODUCTION TURN AROUND

Kilter, Haptic, F-Bloc, and Urban Plastix are poured in the US at Aragon and in Europe at Composite-X in the best, longest lasting climbing hold materials available. Most orders are poured as they are ordered and depending on our manufacturer's schedules, turn-around times can vary from next-day to 60 days. Most color-specific orders ship within 30-45 days, small and non-specific color orders often ship faster.

If you need your holds fast, please contact us to see what we can do. We often have shelf stock options available and can get you a turn-around quote before you order. Thanks!

COMBINED SHIPPING

Kilter, Haptic, F-Bloc and Urban Plastix can all ship together from Aragon in the US and Composite-X in Europe. Just let us know and we’ll work with them to get you the best deal we can on shipping for your order.

GYMS, LARGE ORDERS, DISCOUNTS

Gyms are eligible for gym pricing, which is reflected here on the site. If you are eligible for further discount (orders 5k or more) - email Kiel at holds@kiltergrips.com or Jackie at sales@kiltergrips.com.

We have several discount tiers for different order sizes that go up to 12% off (32% off retail). These tiers can be reached with any combination of Kilter, UP, Haptic and F-Bloc holds on the Setter Closet site (i.e. every hold besides board holds). For full discount information please click here: Kilter Discounts

Got a special something going on? Home gym? Cool community wall? School wall? Email us!

ORDERS TO HI, AK AND INTERNATIONAL LOCATIONS

If you are ordering to the UK, Europe, Asia, New Zealand, or Australia, please see this page: Kilter International Orders

If you are in Canada please email Kilter Canada rep Kaleb Thomas – kaleb@kiltergrips.com

If you are in Hawaii or Alaska, check out using “phone/check” for payment method or email Kiel at holds@kiltergrips.com or Griffin at griffin@kiltergrips.com. Shipping costs will be calculated after your online order is placed or we can calculate them in advance and set up shipping and the order for you. Shipping will be based on standard UPS rates. We will contact you to confirm the shipping costs prior to finalizing your order.

If you are anywhere else please email Kiel at holds@kiltergrips.com, Griffin at griffin@kiltergrips.com or Jackie at sales@kiltergrips.com and we'll help you out!

COLOR REQUESTS

Kilter, Haptic, F-Bloc and Urban Plastix US are poured at Aragon Elastomers and are available in any color they make holds in. Unless requested, your sets will be sent in a random variety of colors - basically whatever is on the shelf or whatever they are already pouring when they pour your holds. Each set will be a single color, but each set may be different (so all the K101 you get are blue, all the K057 you get are pink, etc...)

All color choices are available free of upcharge!

If your holds will be in the sun we recommend UV protectant, which is available for a 5% surcharge.

Most sets are available with the option to choose standard or extended colors. If any sets you are ordering are not set up this way, please add a note to your order below your shipping address and we will follow up with you before the order is poured to make sure you're getting what you want.

Kilter Europe are poured in any color Dannomond is available in, and all color choices are free of charge. The pallette is expanding as Composite-X matches some US colors. If you have questions about Dannomond colors please just email us.

If you set by color we will help you create or match your palette and we will keep your palette on file to help with future orders.

See the Kilter Color Options to see stock colors and all available colors and color numbers for the US and Europe. If you don’t see what you need, write us at holds@kiltergrips.com or sales@kiltergrips.com and we’ll see what we can do.

BOLTS

We are happy to supply bolts (additional cost) or a list of needed bolt sizes (free) for any orders. Most product pages have recommended hardware listed at the bottom if you want to see for yourself. Listed bolts are standard (not metric) and assume a t-nut depth of 1/4"-1/2" from wall surface. Bolts come in alloy (black, normal climbing hold bolts) or, if requested, stainless steel (for outdoors/wet environments, slight upcharge).

Most bolt sizes are recommended on each set page. If not or if you have specific questions, please email us and we will help.

SCREWS

If you choose the hardware option for jibs or with a Kilter Board, you will receive screws with your order. The screws are 8 gague T-20 (torx head) self tapping screws. These are the same or very similar to screws commonly used in setting and can also be found at hardware stores.

TOOLS

We have hand wrenches, impact-end 5/16th bits (regular setting hex bit) and impact-end T-20 bits available.

GUARANTEE

We expect you will enjoy our professional quality and shapes. If for some reason you do not, please contact us and we will make it right.

All Kilter, Haptic, F-Bloc and Urban Plastix produced at Aragon in the US come with a 5 year manufacturer warranty. If something goes wrong let us know so we can fix it!

Any Composite-X (Europe-produced) grip issues will be addressed on a case-by-case basis. They do not provide a manufacturers warranty but we stand behind our product and will work with them and you to correct any issues.

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